In a major move to enhance consumer rights, Malaysia's Transport Minister, Loke Siew Fook, has announced a significant update to the Malaysian Aviation Consumer Protection Code 2016 (MACPC). The amendment, set to be gazetted next month, introduces stricter regulations requiring airlines to provide full refunds to passengers if their flights are delayed by five hours or more.
During a recent press conference, Minister Loke emphasized the importance of this amendment in bolstering consumer protection. "Passengers should have the right to cancel and receive a full refund for flights that are delayed by five hours or more," he stated. This new provision allows passengers the flexibility to opt out of significantly delayed flights without incurring any financial loss.
Airlines will be obligated to issue refunds through the original mode of payment, ensuring a straightforward process for passengers seeking reimbursement. However, Minister Loke mentioned that airlines could also offer alternatives such as credit shells or flight vouchers. Despite these options, the final decision on whether to accept such alternatives will rest solely with the passengers.
This update to the MACPC represents a robust step towards safeguarding the rights of airline passengers in Malaysia, ensuring they receive fair treatment in the event of significant flight delays. As the amendment comes into effect, it is expected to set a new standard in aviation consumer protection within the country.
