Through a post on TikTok (@barliaissejuk), a user recently shared his personal experience using the PLUS emergency phone after his motorcycle tire burst while he was on the highway. The incident, which could have been stressful, turned into an impressive showcase of efficient emergency response and professionalism.

@barliaissejuk Walaupun ditimpa ujian tayar pecah terlanggar objek atas highway, tapi excited jugak sebab dapat guna mesin ni . #fyp original sound - unactive

In the video, the man is seen calmly speaking through the emergency phone installed along the highway. The voice of the PLUS operator can be clearly heard giving him step-by-step instructions. Among the key details discussed during the call were the type of vehicle he was riding and his exact location, essential information for dispatching help.

According to the operator, an assistance unit from PLUS would be sent to the scene shortly. They explained that the appropriate solution would be determined once help arrived and the situation was assessed.

The TikTok user praised the PLUS operator for being friendly and helpful, noting the professionalism displayed throughout the interaction. In his video caption, he also expressed his acceptance of the situation and admitted he was somewhat excited to use the emergency phone for the first time.

In a follow-up video, the user updated viewers that help had indeed arrived soon after the call. Since the damaged tire could not be patched due to the extent of the burst, PLUS personnel escorted him safely to the nearest highway exit.

@barliaissejuk Replying to @amdmal Kita Usahakan Lagi - Batas Senja

He added that while PLUS typically does not offer towing services for motorcycles, they do provide assistance depending on the nature of the damage. In his case, they ensured his safety by guiding him off the highway.

The comments section of the video was filled with praise for the PLUS highway team. Many netizens commended their efficiency, friendliness, and support during emergencies. Others also shared their own positive experiences with the service, reinforcing the professionalism and dedication of the PLUS staff when responding to highway incidents.

This post serves as a reminder of the importance and value of having emergency assistance systems in place and the calm, capable people who make them work.