A Food Stall Owner In Melaka Fined RM200 For Charging Customers Extra For Using QR Code For Payments

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A Food Stall Owner In Melaka Fined RM200 For Charging Customers Extra For Using QR Code For Payments

2 Weeks ago
By Dhiviya

A stall owner was issued an RM200 compound notice by the Melaka branch of the Domestic Trade and Cost of Living Ministry for allegedly adding an unauthorized 1% surcharge on transactions made using the Quick Response Code (QR code).



The raid, conducted at Medan Selera Jalan Tun Ali, Kampung Morten on June 26th, followed a complaint from a consumer who discovered an extra charge on his breakfast order. 


The customer, who purchased food and drinks costing RM3.70, noticed an additional 10 sen charge when paying via the QR code, bringing the total to RM3.80. He subsequently lodged a complaint. 


Melaka Domestic Trade Director Norena Jaafar stated that the trader claimed the additional charge was to cover banking service fees. 


However, an investigation revealed this was not true, and no notification had been issued by the transaction service provider. 


Norena advised consumers using online banking transactions to always check receipts and the prices charged by sellers.


"Many do not notice these additional charges unless they specifically ask the traders," she said. 

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