Thank god for her!

An assistant branch manager named Siti from Maybank's Kampung Baru, Penang, branch helped save a customer from losing RM150k through a phone scam by freezing her account effective immediately.

Maybank stated that Fatimah received a phone call from the bank, alleging her involvement in an unauthorised transactions and illicit mule account activities.

"The caller orchestrated a series of manipulative phone calls to individuals posing as representatives from various enforcement and regulatory agencies, including the Royal Malaysia Police and Bank Negara Malaysia," the bank said.

The call with Fatimah lasted for more than 4 hours and she was told to withdraw RM150,000 from her saving accounts.

She said the teller at the branch asked her the purpose of the withdrawal, but the scammer had instructed her to lie and state it was for house renovations.

The branch's assistant manager then quickly took action upon realising that Fatimah may be a victim of scam. 

TO NOTE: In the event that a customer suspects that they have been scammed, they should immediately call the National Scam Resource Centre hotline at 997 or (for Maybank users) Maybank's 24/7 Fraud hotline at 03-5891 4744 for assistance.