Recently, there was an incident involving a group of German tourists and Malaysia's public transportation system has sparked widespread discussion on social media platforms. 

Shared by a TikTok user under the username @big_laddo, the video depicts a frustrating encounter at the Batu Caves stop in Gombak, Selangor. In the footage, a German man and two women are seen disembarking from a bus after engaging in a conversation with the bus driver. 

@big_laddo Public transport in Malaysia is NOT tourist friendly! #anwaribrahim #malaysiatourism #amirudinshari #perdanamenterianwaribrahim #pmx #perdanamenterike10 #menteribesarselangor #menteripengangkutanmalaysia #menteripelancongan #ybantonyloke #ybtiongkingsing #batucavestourism #rapidkl #rapidklmalaysia @myrapidkl @anthonyloke @anwaribrahimofficial original sound - BIG LADDO

Expressing dismay, the man recounts their lengthy wait for the bus, only to be denied entry. The reason cited by the bus driver was their lack of a Touch 'n Go card, essential for paying public transportation fares in Malaysia.

Admitting to their ignorance about the card requirement and its acquisition process, the tourists express frustration with the situation. Furthermore, the video highlights the alleged inadequacies of the Batu Caves bus stop, including cleanliness issues, the absence of seating or shelter, and outdated signage, which complicates navigation for users.

Responses to the video have been mixed among locals. While some sympathize with the tourists' plight, others suggest that they should have conducted more thorough research on Malaysia's public transportation system before their visit.