As of the 11th of May 2022, the Malaysian government announced that walk-in passport renewal services at the offices will no longer be conducted. All passport renewal activities are to be done completely online.
Korang tahu tak start 11 Mei haritu, kalau nak renew passport kena renew online je. Walk-in dah tak boleh!— AS (@anisssurayaaa) May 17, 2022
Walk-in just boleh untuk first time permohonan, warga emas, OKU, kanak kanak, hilang & rosak je.
CARA RENEW PASSPORT ONLINE pic.twitter.com/KEdp2RKYtB
This means no more waiting in the cold offices that are ham packed with people. YAY! But, this brings a whole new complication... How do I renew my passport online?
Well, thank God for this Twitter user, @anisssurayaaa because she just shared a whole guide on how to do it online. Here's the step-by-step guide:
#1 Go to the Jabatan Immigresen Malaysia's e-Services platform
After reading the terms and conditions click on "Setuju" or Agree.
#2 Fill in the information required
To make things easier, have your old passport ready next to you so that you can refer to it for the details needed.
#3 Choose where you'd like to pick up your passport
Next, a list of locations where you can pick up your passport will be displayed. Pick whichever location is nearest to you and the system will determine a time and date for you to pick it up based on the time and date you renewed your passport.
*Tips: Try renewing before 3pm on weekdays, your new passport could be ready the very same day!
#4 Upload your passport photo
The next step is to upload your passport photo. Please make sure that your photo matches the specifications provided:
- white background
- dark coloured clothing
- dark coloured headcovers that don't cover your face for those wearing hijabs
- no glasses or contact lenses
- must be a soft copy taken at a professional photo shop, no polaroids allowed
#5 Make the payment
You can make your payment using a credit card or through direct debit (FPX). Here's how much it would cost:
- Normal Passport (13 - 59 years of age): RM200
- Senior Citizens (60 years and above): RM100
*Tips: Keep your receipt!
6. Collect your passport
Bear in mind that no representative is allowed to collect your passport for you. You will have to bring:
- your identity card
- old passport
For those below 18 years of age, please bring your guardian and birth certificate along.
Have you renewed your passport online before? Share your experience in the comments section, we'd love to hear all about it!