Flying has always been a mix of anticipation and excitement, but for Marcus Zeng, his recent Malaysia Airlines (MAS) flight from Kuala Lumpur to Hong Kong turned out to be a disheartening experience. 

His ordeal began with a significant delay due to catering issues. The flight, scheduled to depart for Hong Kong, faced a 1.5-hour delay. This setback was already testing the patience of the passengers, especially those in business class who expected a more premium experience.

Once on board, Marcus was confronted with a disappointing "breakfast" offering in the business class cabin. Instead of the elevated dining experience he had hoped for, the choice was akin to what's typically found in economy-class cheap bakery goods. The meal comprised a chicken floss-filled roll, a less-than-appetizing fruit cake, a tiny cookie, and a cinnamon bun. Marcus opted not to partake in this underwhelming spread.

To compound the letdown, the drink options were severely limited. Passengers were left with a choice of water, juice, coffee, or tea. The absence of alcoholic beverages was especially surprising given the duration of the flight and the cabin class he had booked. The lack of a broader selection left Marcus and fellow passengers in business class yearning for more.

Another aspect that puzzled him was the absence of additional snacks or refreshments. Despite the extended delay and the business class setting, he observed no efforts to provide passengers with more substantial fares. A single box containing basic items was distributed to passengers, as seen in a photo Marcus shared.

Moving on to the in-flight experience, Marcus found the condition of the seats to be outdated and worn. These seats, in his opinion, were more suited to short domestic flights rather than a 4-hour international journey. To add to the disappointment, there was no In-Flight Entertainment (IFE) service, and passengers weren't even provided with headphones.

For a passenger who had previously flown with MAS for nearly four decades, this experience was deeply disheartening. Marcus's frustration led him to declare that he would go to great lengths to avoid flying with Malaysia Airlines in the future. He vowed to reroute his travels, even if it meant spending more money, to escape what he described as a "joke of an airline."

He questioned the airline's decision to ask for patience while offering a substandard experience at the same price point and vowed to never fly with MAS again.